Ordering
Order ON-Line: 24 hours a day, 7 days a week

No Additional Charges
The price you see is the price you pay. There are no additional charges. The only charges that apply to your purchase is the product purchase price and sales tax for all orders that ship into the state of New Jersey only.

Sales Tax
State and Local Sales Tax is automatically charged for orders shipped into the state of NJ only.

Product Descriptions
We provide complete Product Descriptions on most of the product we offer including detailed specs and images.

Processing Time
Order Processing time will vary from order to order depending on several criteria. This is the time it takes us to process and verify customer billing and shipping addresses, to validate, verify, and secure credit card payment, transmit order to warehouse for packing and shipping. It is the total calculation of time it takes to process all these events from when we first receive an order until it actually leaves our warehouse for delivery that is identified as Order Processing time. With that said; on average USA Tealight processes orders within 2 business days of receipt. Sometimes an order can take only 1 hour to process, sometimes several days. It depends on size of order, shipping address, and credit card validation.

When do you bill my credit card?
Your Credit Card is charged after the order has been cleared by our credit and fraud dept as well as being checked for order accuracy. After which your order will follow the process as outlined below in Shipping time and Status Explanations.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. USA Tealight reserves the right at any time after receipt of your order to accept or decline your order for any reason. Orders placed online utilizing promotional offers by any means are directed exclusively to the recipients and are non-transferable. In an event a promotional offer is misused in this manner, USA Tealight reserves the right to cancel such order without prior notice. USA Tealight reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

Payment Options
We accept payment by:
  • Visa
  • Master Card
  • American Express
  • Discover Card
We do not accept International credit cards. Cashiers checks may be verified with the issuing bank. Personal and Company checks may require up to 14 business days to clear before merchandise is shipped.

Billing Address
We require your Billing Address for all credit card orders. This is the address at which you receive your credit card bill each month. You may choose to ship your order to a different address other than your billing address; however, this may result in longer order processing time. We encourage you to ship your order to your billing address. Sales Tax will be automatically charged to all orders being shipped into the state of NJ.

Shipping
The shipping method used will depend on the weight and size of your item.

Shipping Time & Status Explanations
All orders are processed upon receipt. Actual shipping time is contingent upon availability of merchandise and credit verification by our Credit and Fraud Protection Department. If available, additional charges may apply to AK and HI, PR, and the Caribbean. We do not ship Internationally, except for the territories mentioned above.

Do I need to be at home for delivery?
If your item is shipping "Free Economy Ground" it will probably be delivered through UPS, DHL, or FEDEX. They will usually leave packages at your home without needing a signature. However If you live in a "high risk" neighborhood (one in which a previous delivery was stolen), they will leave a note on your door telling you that they came by and instructing you on what is needed for them to complete the delivery. If your purchase is a "Free Truck Delivery" item, the freight company will call you once your order reaches your local hub to set up an agreeable delivery date. In all cases of delivery when the package is delivered, it is a good idea to inspect the box for any outside indications that the contents may be damaged. If the outside of the box indicates this; please make the appropriate notation when signing for it.

Ship To Address
You may choose to ship your order to a different address other than your billing address; however, this may result in longer order processing time. We encourage you to ship your order to your billing address. Sales Tax will be automatically charged to all orders being shipped into the state of NJ. If you decide to ship your order to an address other than the billing address, we require you to call the customer service number on the back of your credit card after placing your order and instruct your issuing bank/institution to add your shipping address as an authorized "Alternate Shipping Address" on your credit card account.
This will only add an extra shipping address to your credit card file. This will not change your billing address. It only takes a few minutes and it will help shorten any delays in verifying and processing your order. Our Credit card fraud protection system will automatically verify that alternate shipping addresses are authorized. Orders that have shipping addresses that are not authorized will not be processed for shipment!
Missing Items or Damage
If an item is delivered to you in unacceptable condition, let us know immediately by sending a message through our Contact Form. If the problem can be remedied with replacing a few parts we will assist you by furnishing the customer service number for the appropriate factory who will then send the parts to you. If the item has suffered significant damage, we will have the item picked up and we will send a new unit right away. You will not be charged for a replacement item and it is not your responsibility to file a damage claim with the carrier.
Freight damage is not frequently an issue with our shipments. This information is included here in the rare case that you are not totally satisfied with the condition of your delivery. We want you to know you will never be stuck with a damaged or defective item. USA Tealight reserves the right to first replace or repair any damaged or missing pieces prior to exchange. If USA Tealight does arrange for pick up of the item for return, we will send a replacement upon receipt of the original item to us. USA Tealight cannot be held responsible for any damages or missing parts reported after 24 hours.

Refunds
Our items are non-refundable.

Product Performance
No warranty is made or intended as to the performance of any item sold. Seller is not responsible for normal wear and tear or personal and or property damage due to the customers' misuse of merchandise.

Product Colors and Sizes
Due to the nature of candles, they may be cut at a random match. There is a possibility that the coloration may not exactly match to what is seen on the computer screen. USA Tealight is not responsible for variances in shade or textures due to customers screen settings and or expectations. Additionally all manufacturer measurements are approximate.

Is your website secure, will my personal and credit card information be safe?
USA Tealight has an SSL certificate assuring that all information that is entered is encrypted and cannot be accessed by any outsider. All transactions are 100% secure. You can be fully assured that none of the provided information will be sold or imparted for trade or sale.

Pricing Policy
USA Tealight's credo is truth in advertising, and we aspire to publish accurate selling prices for the products we offer. However, in the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, USA Tealight shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. USA Tealight shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, USA Tealight shall immediately issue a credit to your credit card account in the amount of the charge.
If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Please note that this policy applies only to products sold and shipped by USA Tealight.
Privacy Policy
Complete details are available on our Privacy Policy page.

Copyright and Trade Mark Notice
All content included on this site, such as text, graphics, logos, button icons, images, digital downloads, data compilations, and software, is the property of USA Tealight or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of USA Tealight and protected by U.S. and international copyright laws. All software used on this site is the property of USA Tealight or its software suppliers and protected by United States and international copyright laws.
USA Tealight graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of USA Tealight, Inc. or its subsidiaries. USA Tealight's trademarks and trade dress may not be used in connection with any product or service that is not USA Tealight's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits USA Tealight. All other trademarks not owned by USA Tealight or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by USA Tealight or its subsidiaries.

Disclaimer and Limitation of Liability as to Products Sold
Except as expressly stated herein, USA Tealight makes no representations or warranties, either express or implied, of any kind with respect to products sold on the USA Tealight website, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to USA Tealight arising from any product sold on the USA Tealight site shall be the price of the product ordered. In no event shall USA Tealight, its directors, officers, employees or other representatives be held liable for special, indirect, consequential, or punitive damages related to product sold.

Disclaimer and Limitation of Liability as to the USA Tealight Website
The USA Tealight website and the materials therein are provided "as is". USA Tealight makes no representations or warranties, either express or implied, of any kind with respect to the USA Tealight website, their operations, contents, information, or materials. USA Tealight expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that USA Tealight, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the USA Tealight website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

Jurisdiction and Venue
You agree that any legal action brought against USA Tealight shall be governed by the laws of the State of New Jersey without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the USA Tealight website shall be an appropriate federal or state court located in New Jersey.